Contact
Talk to the people who made the part.
Write to us and a human replies within one business day. Send a photo if you are unsure which component you need — it is the fastest way to get the right answer.
What to include
- Your order ID, if you already bought from us — it makes a warranty claim immediate rather than an investigation.
- A photo of the part that failed, and one of the chair it came off.
- For a gas lift or castor: the diameter of the socket or stem, if you can measure it.
- For a mechanism: a photo of the underside of the seat, showing the mounting holes.
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Support centre
You may not need to write at all
Where is my order?
Orders dispatch in 24–48 hours and arrive in 3–7 business days. Tracking sits in your account.
I want to return something
Unused goods in original packaging can go back within 10 days of delivery for a full refund.
Something failed early
Warranty cover differs by component. Check what applies to your part before you write.
Buying for an office?
Chairs in quantity, or a standing supply of the parts that wear out across a floor of desks — tell us the numbers and we will quote.